Frequently Asked Questions

Once you have placed your order, we'll send you a confirmation email. As soon as your order has shipped, you'll receive another email with a tracking link. If you have an account, you can also view your order status under "Order History" on your account page.

We can only change orders that have not yet been processed for shipping. To make changes, please contact us as soon as possible via our Contact page or email support@yourmaxhouse.com.

If your order hasn't been processed for shipping yet, contact us and we'll cancel it for you. After delivery, you also have the right to cancel within 14 days under our Return & Refund Policy.

No — you're welcome to check out as a guest.

Currently, we deliver within the United Kingdom only. Please check our Shipping Policy or contact us for more information.

Orders are typically processed within 1–2 business days of being placed.

Delivery usually takes 6–10 business days, depending on your location.

Shipping is free on all orders within the United Kingdom.

Once your order has shipped, you'll receive an email with a tracking link so you can follow its journey to your door. You can also use our Track your order page.

If your order hasn't shipped yet, we can usually deliver to a different address on request. Just contact us via our Contact page.

We offer several secure payment options:

• Credit and debit cards (Visa, Mastercard, Maestro, American Express)
• Apple Pay
• Google Pay
• Shop Pay

All transactions are processed in GBP (£).

Yes. We use trusted, PCI-compliant payment providers and SSL encryption to keep your card and bank data secure. We do not store your card details.

We offer a hassle-free 30-day return policy. If you're not fully satisfied, please read our Return & Refund Policy for the details and conditions.

Yes, under the following conditions:

• The item was purchased in our online shop.
• The item has not been used.
• The item is returned in its original packaging.
• The return or exchange is requested within 30 days of delivery.

To request a return or exchange, contact us via our Contact page or at support@yourmaxhouse.com.

Your purchase is covered by your statutory rights under the UK Consumer Rights Act 2015: goods must be as described, fit for purpose, and of satisfactory quality. If anything arrives faulty or not as described, contact us at support@yourmaxhouse.com and we'll put it right.

Yes. We take data protection seriously and handle your data in line with the UK GDPR. See our Privacy Policy for details.

You can reach us via our Contact page, by email at support@yourmaxhouse.com, or by phone at +44 7454 754113. Customer service hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+00:00). We aim to respond within 1–2 business days.