Shipping Policy
General shipping information
All orders are shipped with tracking, and you will receive your tracking link by email as soon as your order is dispatched.
Processing time
Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays.
Shipping rates
We offer free tracked delivery across the United Kingdom, with no minimum purchase required.
Estimated delivery times
- Processing: 1–2 business days
- Transit: 5–8 business days
- Total: 6–10 business days
- Order cut-off: 5:00 PM (GMT)
Shipping restrictions
We currently ship to addresses within the United Kingdom.
Failed delivery or returned packages
If a package is returned to us due to a failed delivery or an incorrect or incomplete address, we will contact you to arrange a new shipment, which may incur additional shipping costs.
Lost or damaged packages
If your order arrives damaged, or if tracking indicates a problem in transit, please contact us at support@yourmaxhouse.com immediately so we can investigate and make it right.
Contact Information
Store name: Your Max House
Company name: Bond Establishment
Company number: KvK 96617608 · VAT NL005221243B51
Warehouse Address: 27 Alderwick Road, London, SW16 4QJ, United Kingdom
Company Address: Abbert 16, 1132 AH Volendam, Netherlands
Email: support@yourmaxhouse.com · Phone: +44 7454 754113
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Saturday and Sunday: Closed
See also our Return & Refund Policy, Track Your Order and FAQ.