Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, undamaged, with any tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@yourmaxhouse.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that our warehouse address is not a returns address — always email us first and we will send you the correct return details.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we cover the return — we'll arrange a prepaid label or refund your postage, and send a replacement or full refund.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as made-to-order or personalised pieces and clearance items. Please get in touch if you have any questions about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your 14-day right to cancel

If you are based in the UK, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification, in line with the Consumer Contracts Regulations. Items must be returned unused and in their original packaging. For change-of-mind returns, the return postage is arranged and paid by you.

Refunds

We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 5–10 business days.

Contact Information

Store name: Your Max House
Company name: Bond Establishment
Company number: KvK 96617608 · VAT NL005221243B51
Warehouse Address: 27 Alderwick Road, London, SW16 4QJ, United Kingdom
Company Address: Abbert 16, 1132 AH Volendam, Netherlands
Email: support@yourmaxhouse.com · Phone: +44 7454 754113

Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Saturday and Sunday: Closed

See also our Shipping Policy, Payment Policy and FAQ.