Privacy Policy

Your Max House (yourmaxhouse.com) is operated by Bond Establishment ("we", "us", "our"). This policy explains what personal data we collect, why we collect it, how we protect it, and the rights you have under the UK GDPR and the Data Protection Act 2018.

1. Data we collect

  • Contact & account data: name, email address, phone number, billing and delivery address.
  • Order data: products purchased, order value, and payment confirmation (we do not store full card numbers).
  • Technical & usage data: IP address, device and browser type, and pages visited, collected via cookies and similar technologies.
  • Communications: messages you send us by email, contact form, or social media.

2. Why we use your data (lawful basis)

  • To process and deliver your orders and handle returns — performance of a contract.
  • To provide customer service and answer enquiries — performance of a contract / legitimate interests.
  • To prevent fraud and keep the store secure — legitimate interests / legal obligation.
  • For analytics, advertising, remarketing and personalization — on the basis of your consent.
  • To send marketing emails where you have opted in — consent, which you can withdraw at any time.

3. Cookies, analytics & advertising

We use cookies and similar technologies for essential store functions and, with your consent, for analytics and advertising. Non-essential cookies are not set until you consent through our cookie banner, and you can change or withdraw your choice at any time. We share certain data with third-party providers, including Google (Google Analytics and Google Ads), for measurement and ads personalization. For how Google uses this data, see Google's "How Google uses information from sites or apps that use our services" page.

4. Who we share data with

  • Payment providers, to process payments securely.
  • Shipping and fulfilment partners, to deliver your order.
  • Analytics and advertising partners, including Google, on the basis of your consent.
  • Our e-commerce platform (Shopify), which hosts the store.

We do not sell your personal data. Where providers process data outside the UK, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or Addendum.

5. How long we keep it

We keep order and invoicing records for as long as required by tax and accounting law, and other personal data only as long as needed for the purposes above.

6. Data security

Your connection to our store is encrypted with SSL/HTTPS, and payment data is collected through a secure, PCI-compliant checkout. We apply appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

7. Your rights

Under the UK GDPR you have the right to access, correct, delete, or port your data; to restrict or object to processing; and to withdraw consent at any time. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk. To exercise any of these rights, contact us at support@yourmaxhouse.com.

8. Contact

Bond Establishment, Abbert 16, 1132 AH Volendam, Netherlands — support@yourmaxhouse.com — +44 7454 754113.
Customer service hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+00:00). Response within 1–2 business days.

See also our Terms of Service, Legal Notice and Contact.