Track your order
As soon as your order ships, we'll send you a shipping confirmation email with a personal tracking link, so you can follow your parcel from our warehouse all the way to your door.
How to track your order
Enter your order number and the email address you used at checkout in the tracking box on this page to see the latest status of your delivery. You can also click the tracking link in your shipping confirmation email at any time.
Delivery timeline
- Processing: 1–2 business days
- Transit: 5–8 business days
- Total: 6–10 business days
Please note that tracking can take up to 48 hours to show its first scan after your order has been dispatched.
Can't find your tracking email?
First, please check your spam or promotions folder. If you still can't find it, email us at support@yourmaxhouse.com with your order number and we'll send your tracking link within 1–2 business days.
Contact Information
Store name: Your Max House
Company name: Bond Establishment
Company number: KvK 96617608 · VAT NL005221243B51
Warehouse Address: 27 Alderwick Road, London, SW16 4QJ, United Kingdom
Email: support@yourmaxhouse.com · Phone: +44 7454 754113
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Saturday and Sunday: Closed
See also our Shipping Policy, Return & Refund Policy and FAQ.